No Fix No Pay Guarantee
Our Promise to You
If we cannot fix, resolve, or provide a working solution for your specific tech issue, you don't pay for our service time.
What's Covered
- Diagnostic time and labor charges
- Standard service fees
- Troubleshooting and repair attempts
- All labor costs if no solution is achieved
What's Not Covered
- Parts and materials already purchased or installed
- Issues requiring third-party support (ISP outages, manufacturer defects, software licensing)
- Problems outside our control (structural issues, electrical faults requiring certified electrician)
- Customer-requested work stoppage before completion
- Pre-existing conditions discovered during service that prevent the original repair
How It Works
- We diagnose the issue and provide a solution plan
- If we cannot resolve the core problem, we'll explain why and provide options
- No labor charges will apply if no solution is achieved
- Any parts/materials used will be billed at cost only
Important: This guarantee applies to the specific issue diagnosed at time of service and the service booked. It does not cover subsequent or unrelated issues that may arise.
Last updated: December 2025
For questions about our guarantee, contact us at bookings@yourhometechguy.co.uk